Refund policy

Last Updated: September 23, 2026

YSYOKOW wants customers to have clear information about returns and refunds before placing an order. This policy explains the general return process and how different types of requests are handled.

Return Period

Eligible return requests may be submitted within 30 days after the order is delivered.

Returned clothing should be unworn, unwashed, unaltered, and in its original condition. Where applicable, original tags and packaging should be included.

Starting a Return

Please contact us before sending any item back.

Email: service@ysyokow.shop

Please provide:

Your order number
The product you would like to return
The reason for the return
Photos or other information when the request involves a damaged, defective, or incorrect item

After reviewing the request, our customer service team will provide the applicable return instructions and return address.

Return Address

Do not send a return to the business address listed on this website unless our customer service team specifically instructs you to do so.

The return address may vary according to the fulfillment arrangements for the order. The appropriate return address will be provided by customer service after the return request has been reviewed.

Returns for Personal Reasons

If a customer requests a return because of a change of mind, an incorrect size selection, or another personal reason, the customer is responsible for the applicable return shipping cost.

Original shipping charges, if applicable, are generally non-refundable for returns requested for personal reasons.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from the item ordered, please contact us as soon as possible after delivery.

Please provide the order number and clear photos showing the issue so that our customer service team can review the request.

When a product issue or fulfillment error is confirmed, we will work with the customer to determine an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Condition of Returned Items

Returned items should be in their original condition. Items that have been worn, washed, altered, or damaged after delivery may not qualify for a standard return.

Refunds

After an approved return is received and reviewed, the applicable refund will be processed to the original payment method.

The time required for a refund to appear in the customer's account may depend on the payment provider or financial institution.

Order Cancellation

If you need to cancel an order, contact us as soon as possible at service@ysyokow.shop.

We will review the order status and determine whether cancellation is still possible. Once an order has entered fulfillment or has been shipped, cancellation may no longer be available and a return may need to be requested after delivery.